Wow. I can't believe they are blaming the 911 dispatchers for not sending an ambulance to the ER waiting room. Should they have? And taken her where?
I'm having trouble blaming them. Afterall, EMS is already stretched thin in the hood...therefore we need to allow the dispatchers to use discretion. And sending a rig to an ER waiting room...kinda doesn't sound like a great use of limited resources. Things are always more clear when we look thru retrospectoscopes, and this is no exception. Why should be blame the 911 dispatchers for not mounting the appropriate response when the triage nurse (who is trained to identify emergencies) and the King police officers were right there with her, and seemingly unimpressed....in a hospital ER!! Maybe they (the boyfriend) should have moved Ms. Edith Isabel Rodriguez out of the ER, to the McDonald's parking lot across the street...then called 911. At least she would have been brought to the back for an MD evaluation.
There are lots of things wrong with our healthcare system. But blaming individuals solves nothing. Maybe it appeases the public, but in reality, it is a very temporary solution at best. They can replace the triage nurse...fire the CEO...and reprimand 911 dispatchers, but this will result in 2 things:
1) a new policy will be written stating that "everyone with abdominal pain should be triaged at top priority."
2) 911 dispatchers will send rigs out to every nut who calls and requests one.
The repercussions of this include
1) a teenager with 'menstrual cramps' will go back, while a 3 year old seizing child will have to wait. Afterall, taking "all abdominal pains right back" comes at a price. Patients don't bring beds, nurses, or doctors with them. And in the ER, with limited resources....triaging based on chief complaint vs illness severity is not a good idea.
2) If things were bad in the hood *before* with EMS response times....imagine the outrage when there are no firefighter/paramedics to respond to a crash on the 105 freeway, and rich people die as a result.
What happened to Ms. Rodriguez is outrageous - and (thankfully) I wasn't there!! I'd be plenty pissed if she were my family member. And I'm not defending the triage nurse (because she was partially at fault), nor the hospital (because it has been completely reactionary and wholly concerned about maintaining "Black" leadership, just for the sake of Black, at the expense of patient care); therefore, I do believe they should shut the hospital down. But, for the media to turn the public focus on the 911 dispatcher (who was perhaps a bit rude, did nothing wrong), seems...off base.
The types of issues being uncovered at King are issues in every major metropolitan hospital in our country. We should focus on solutions...
...and firing a nurse, a CEO, and a 911 dispatcher isn't a solution.